Terms & Conditions

Shipping Rate

Delivery within West Malaysia will take 3-5 Business days, East Malaysia 7-10 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer’s responsibility to check the status of the item upon ordering after order confirmation is sent via email.

Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred.

Kindly contact Customer Service for International Shipping at WhatsApp +6010-394 9672 / 016-627 7296.

Delivery Time

Once orders are processed, your order will be shipped and delivered to your doorstep within 10 working days from the date you made your order. You may experience extended lead times for shipping so please allow 3 to 5 extra working days for orders to be shipped due to the Covid-19 pandemic. Delivery will be delayed for Sabah & Sarawak due to MCO / CMCO / EMCO, sorry for the inconvenience caused.

Tracking Information

In order to track your order, please kindly check your confirmation email to get your tracking number or message from your registered contact number via Courier Service Platform. Your order can be checked by visiting the website of the courier service. As a precaution, please keep your receipt of your order.
If the tracking number shows “tracking number invalid” or “tracking number not found”, most likely the parcel status is not updated by the courier service yet. You can check again the next day.

Customer Service

If your item has a defect or is missing from your order, please kindly contact Customer Service at WhatsApp +60103949672 or +6016-6277296.